At Romante, 100% customer satisfaction is our passion, and our commitment to you. We stake our reputation on the workmanship, quality and durability of all the items we sell, and guarantee that you will be absolutely satisfied with your jewelry. Wear it. Enjoy it. Show it off.
We've taken the risk out of online jewelry shopping with our unconditional 30-day money back guarantee. Our return policy is simple - view the piece you are buying in the privacy of your own home and if you're not completely satisfied with your purchase, simply return it within 30 days of the purchase date for a prompt refund of the full purchase price or replace it - no questions asked. Please note that all returns must be in original condition and that a 10% charge will be deducted from the original purchase price for the return of engraved items. Unfortunately, loose diamonds and gemstones cannot be returned.
Returns are easy. Simply follow these 4 steps:
1) Contact us to get an authorization number.
2) Pack items to be returned using the original packaging, if possible.
3) Insure your return and ship back via USPS, FedEx, UPS or DHL.
4) Ship to: Returns, 1270 S Alfred St, Unit 352175, Los Angeles, CA 90035
Upon receive of your package, We'll process your return promptly. You will receive a full refund on all purchased items and your account will be credited in the original form of payment. When we have processed your return we'll send you an email confirmation. The purchase amount will be credited to your credit card within 3 days.
For your convenience, we offer merchandise exchange. To exchange an item, it is best to place a new order and return the original item for credit back to your account.
If you have any questions about product returns or exchanges, please speak with a customer service representative.
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