Expected Ship Date: Orders placed by 1 p.m. PST will be shipped on the same business day. Orders placed after 1 p.m. PST Monday through Friday, on Saturdays, Sundays, or on major holidays will be shipped on the next business day. Please allow one day for engraving.
Expected Delivery Date: Your expected delivery date is based on the subtotal of your order. Please refer to the table below.
Up to $500
3 business days
2 business days
Need it FASTER? For faster delivery of your order, you can upgrade your delivery method. We offer the following upgrades for a minimal fee.
FedEx 2Day® Delivery on orders up to $500: $9.95
FedEx Priority Overnight® Delivery: $24.95
FedEx International Priority®: $49.95
For your security, all deliveries require a signature. If you will not be home to sign for your order, we can ship your order to your place of work, or another more convenient destination. Please note that Romante will only ship to a street address. All items shipped from Romante are insured for the full value until delivery to your desired location.
Tracking Your Package
You will receive an email notification when your package has been shipped. For packages shipped via FedEx, you will be able to track your package online by visiting www.FedEx.com/tracking or by calling 1-800-Go-FedEx (463-3339).
At Romante, 100% customer satisfaction is our passion, and our commitment to you. We stake our reputation on the workmanship, quality and durability of all the items we sell, and guarantee that you will be absolutely satisfied with your jewelry. Wear it. Enjoy it. Show it off.
We've taken the risk out of online jewelry shopping with our unconditional 30-day money back guarantee. Our return policy is simple - view the piece you are buying in the privacy of your own home and if you're not completely satisfied with your purchase, simply return it within 30 days of the purchase date for a prompt refund of the full purchase price or replace it - no questions asked. Please note that all returns must be in original condition and that a $15 charge will be deducted from the original purchase price for the return of engraved items.
Returns are easy. Simply follow these 4 steps:
1) Contact us to get an authorization number.
2) Pack items to be returned using the original packaging, if possible.
3) Insure your return and ship back via USPS, FedEx, UPS or DHL.
4) Ship to: Romante, PO Box 352175, Los Angeles, CA 90035
Upon receive of your package, We'll process your return promptly. You will receive a full refund on all purchased items and your account will be credited in the original form of payment. When we have processed your return we'll send you an email confirmation. The purchase amount will be credited to your credit card within 3 days.
For your convenience, we offer merchandise exchange. To exchange an item, it is best to place a new order and return the original item for credit back to your account.
If you have any questions about product returns or exchanges, please speak with a customer service representative by calling 1-888-ROMANTE.